FAQ / Help
How do I log in?
Remember your username and password. You will need both of these to log in to the team site. Please note that your password is case-sensitive.
What if I forgot my password?
Not to worry, simply click on the “Forgot Your Password” link located on the sign-in page and enter your e-mail address and birthday to verify your identity. An e-mail will then be sent to your account with a temporary password. Once you have logged in you can choose a new password in the “Your Profile” section.
How do I update my profile?
Once logged in with your username and password, click “My Place” on the left-side navigation bar to add or modify information.
How do I earn points?
You can earn points by completing various activities on the community site. Activities can be both online and offline and can span a wide variety from viewing and distributing assets to taking part in polls or trivia. There will be many opportunities to earn points every time you log in so please be sure to visit the community site often.
How do I redeem points for rewards?
Go to the online store in the Rewards section and check out what we have to offer. When you have earned enough points for an item, simply add it to your shopping cart and go through the check out process. There is no limit to the number of items you can add to your cart as long as the rewards are in stock and you have sufficient points. Please make sure you fill out all of the required fields when placing an order.
How long should I expect my order to take?
Though we will do our best to get orders out as soon as possible, please allow 4-6 weeks for delivery.
How do I use the Message Boards?
Click on “Post a New Topic” to start a thread and click “Post Reply” to respond to existing threads. Please post appropriate messages in their appropriate forum.
How do I contact the community leader? If you have a question or concern that you cannot find the answer to on the site, please send a detailed e-mail to the community leader using the Contact Us page.
How do I take a screenshot?
A screenshot in a picture of the image you see on your computer screen. To take a screenshot, take the following steps:
How do I upload a photo?
Some activities will require you to upload images (jpegs, gifs, etc.), audio (mp3’s) or video (wmv’s) files from your computer. These activities will have a “Browse” button to click on that will allow you to easily insert files to upload for activity submissions. Use the “Browse” button to navigate to where your saved file is stored. We suggest saving files to your desktop for easy access and then delete/remove the file from your desktop after you’ve made your submission.
In addition to submitting videos and music for activities, you can help spread the word by posting on other websites. Doing this can also be prudent or beneficial because hosting your work elsewhere may allow you to submit files exceeding our site’s size limitations. Just upload your work somewhere on the Internet and provide us with a link to where your work is being hosted. Please note: Nestlé is not affiliated with any of the sites listed below. Easy and recommended places to upload audio and/or video include free sites like Putfile.com (http://www.putfile.com/) and OurMedia.org (http://ourmedia.org/).
Other Sites that you can upload to include: http://photobucket.com/ (If you Have a Hotmail account then you may not be able to sign up for this.)
http://www.yousendit.com/ (You are able to upload up to 1GB of data and host it for others to download, but they only host your download for a week or around 15 downloads.)
http://www.ripway.com/ (A nice place for small files, but free accounts only have a certain amount of bandwidth each day, so it’s best for small uploads that you will send to a small amount of people) http://www.imageshack.us/index.php (An image hosting site that you don’t have to join; just upload your picture and they will host it for you.)
There are also free programs that will allow you to create audio/video files to participate in certain activities. Some popular programs include:
Freecorder (http://www.replay-video.com/freecorder/index.php) -- A free and easy program that allows you to record sounds on your PC and even save recordings as mp3 files.
Windows Movie Maker (http://www.microsoft.com/windowsxp/downloads/updates/moviemaker2.mspx) -- A simple way of making movies, which is probably already installed on your computer. This program allows you to create, edit and share home movies or just add music or sound to existing movies.
What is the maximum files size?
Some activities may require you to shrink the file size down before uploading. For photos and screen shots you might have to use a program like Photoshop, Image Ready or Paint to decrease the size of the image. Most programs allow you to save in compressed formats that decrease the size of your file. If you need help, email the team leader using the Contact Us page.
How do I change the site’s text size?
In Firefox: Press and hold the Control button on your computer’s keyboard and move your mouse’s scroll wheel up until the text size is as big as you’d like it.
In Internet Explorer (version 7.0 and greater): Select View, then scroll to Text Size and choose your preference.
In Safari: Select View, and select the option “Make Text Bigger.”
Remember your username and password. You will need both of these to log in to the team site. Please note that your password is case-sensitive.
What if I forgot my password?
Not to worry, simply click on the “Forgot Your Password” link located on the sign-in page and enter your e-mail address and birthday to verify your identity. An e-mail will then be sent to your account with a temporary password. Once you have logged in you can choose a new password in the “Your Profile” section.
How do I update my profile?
Once logged in with your username and password, click “My Place” on the left-side navigation bar to add or modify information.
How do I earn points?
You can earn points by completing various activities on the community site. Activities can be both online and offline and can span a wide variety from viewing and distributing assets to taking part in polls or trivia. There will be many opportunities to earn points every time you log in so please be sure to visit the community site often.
How do I redeem points for rewards?
Go to the online store in the Rewards section and check out what we have to offer. When you have earned enough points for an item, simply add it to your shopping cart and go through the check out process. There is no limit to the number of items you can add to your cart as long as the rewards are in stock and you have sufficient points. Please make sure you fill out all of the required fields when placing an order.
How long should I expect my order to take?
Though we will do our best to get orders out as soon as possible, please allow 4-6 weeks for delivery.
How do I use the Message Boards?
Click on “Post a New Topic” to start a thread and click “Post Reply” to respond to existing threads. Please post appropriate messages in their appropriate forum.
How do I contact the community leader? If you have a question or concern that you cannot find the answer to on the site, please send a detailed e-mail to the community leader using the Contact Us page.
How do I take a screenshot?
A screenshot in a picture of the image you see on your computer screen. To take a screenshot, take the following steps:
- Press the F11 function key at the top of your keyboard. This will make the active window fill your entire screen.
- Press the “Print Scrn” button located at the top right of your keyboard. Pressing this command takes a snap shot copy of your screen.
- Press F11 again to return your screen to its normal view.
- Paste the shot in MS Paint or another drawing/editing program by pressing Ctrl+V. Save the image as a jpeg or gif file to your computer.
How do I upload a photo?
Some activities will require you to upload images (jpegs, gifs, etc.), audio (mp3’s) or video (wmv’s) files from your computer. These activities will have a “Browse” button to click on that will allow you to easily insert files to upload for activity submissions. Use the “Browse” button to navigate to where your saved file is stored. We suggest saving files to your desktop for easy access and then delete/remove the file from your desktop after you’ve made your submission.
In addition to submitting videos and music for activities, you can help spread the word by posting on other websites. Doing this can also be prudent or beneficial because hosting your work elsewhere may allow you to submit files exceeding our site’s size limitations. Just upload your work somewhere on the Internet and provide us with a link to where your work is being hosted. Please note: Nestlé is not affiliated with any of the sites listed below. Easy and recommended places to upload audio and/or video include free sites like Putfile.com (http://www.putfile.com/) and OurMedia.org (http://ourmedia.org/).
Other Sites that you can upload to include: http://photobucket.com/ (If you Have a Hotmail account then you may not be able to sign up for this.)
http://www.yousendit.com/ (You are able to upload up to 1GB of data and host it for others to download, but they only host your download for a week or around 15 downloads.)
http://www.ripway.com/ (A nice place for small files, but free accounts only have a certain amount of bandwidth each day, so it’s best for small uploads that you will send to a small amount of people) http://www.imageshack.us/index.php (An image hosting site that you don’t have to join; just upload your picture and they will host it for you.)
There are also free programs that will allow you to create audio/video files to participate in certain activities. Some popular programs include:
Freecorder (http://www.replay-video.com/freecorder/index.php) -- A free and easy program that allows you to record sounds on your PC and even save recordings as mp3 files.
Windows Movie Maker (http://www.microsoft.com/windowsxp/downloads/updates/moviemaker2.mspx) -- A simple way of making movies, which is probably already installed on your computer. This program allows you to create, edit and share home movies or just add music or sound to existing movies.
What is the maximum files size?
Some activities may require you to shrink the file size down before uploading. For photos and screen shots you might have to use a program like Photoshop, Image Ready or Paint to decrease the size of the image. Most programs allow you to save in compressed formats that decrease the size of your file. If you need help, email the team leader using the Contact Us page.
How do I change the site’s text size?
In Firefox: Press and hold the Control button on your computer’s keyboard and move your mouse’s scroll wheel up until the text size is as big as you’d like it.
In Internet Explorer (version 7.0 and greater): Select View, then scroll to Text Size and choose your preference.
In Safari: Select View, and select the option “Make Text Bigger.”
About | Contact Us | Terms And Conditions | PRIVACY POLICY | Code of Conduct | Content Release | FAQ / Help
All trademarks and other intellectual properties on this site are owned by Société des Produits Nestlé S.A., Vevey, Switzerland or are used with permission.
All trademarks and other intellectual properties on this site are owned by Société des Produits Nestlé S.A., Vevey, Switzerland or are used with permission.